Tek Smart Inc. respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, request information, book a meeting, or otherwise interact with us.
We operate from Alberta, Canada. Our privacy practices are intended to comply with applicable Canadian privacy legislation, including Alberta’s Personal Information Protection Act (“PIPA”), the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”), and other applicable provincial privacy laws.
1. What is Personal Information?
Personal information is information about an identifiable individual. Depending on the circumstances, this may include your name, email address, telephone number, organization, job title, correspondence with us, Internet Protocol (IP) address, or other information that can reasonably be associated with you.
Information used solely to communicate with an individual in relation to their business, employment, or professional responsibilities may be treated differently under applicable privacy legislation.
2. Information We Collect
We seek to collect only the personal information that is reasonably necessary for legitimate business purposes.
Information You Provide to Us
We may collect information that you voluntarily provide when you:
- submit a Contact Us form;
- send us an email or otherwise communicate with us;
- request information about our services;
- schedule a consultation or meeting;
- participate in a meeting or discussion with us; or
- otherwise provide information to us.
Depending on your interaction with us, this information may include:
- your name;
- email address;
- telephone number;
- company or organization;
- job title or role;
- information included in a message or inquiry;
- scheduling preferences;
- information provided when booking a meeting; and
- other information you choose to provide.
Please do not submit confidential, sensitive, or unnecessary personal information through our website unless it is required for the purpose of your communication with us.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, and associated technology services.
This information may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- date and time of access;
- referring website;
- general geographic information derived from an IP address;
- website interaction information; and
- cookies and similar technologies.
We may use this information to operate, secure, troubleshoot, and improve our website and to understand how visitors use it.
3. How We Use Personal Information
We may use personal information for purposes including:
- responding to questions, inquiries, or requests;
- communicating with prospective and existing clients;
- arranging consultations and meetings;
- delivering our services;
- administering client and business relationships;
- following up on requests for information;
- operating and maintaining our website;
- maintaining the security and integrity of our systems;
- preventing fraud, abuse, and cybersecurity threats;
- improving our website, services, and business operations;
- complying with legal, regulatory, contractual, and professional obligations; and
- other purposes that we identify when the information is collected or that are otherwise permitted by law.
We will not use personal information for a materially different purpose without obtaining additional consent where consent is required by law.
4. Contact Forms and Communications
When you submit a form through our website, we collect the information you enter into the form so that we can receive, evaluate, and respond to your inquiry.
Our website and email infrastructure may use third-party service providers to transmit or deliver these communications.
Submitting an inquiry does not, by itself, mean that you have agreed to receive unrelated promotional or marketing communications from us.
Where Canada’s Anti-Spam Legislation or other applicable law requires consent before we send commercial electronic messages, we will comply with those requirements.
5. Scheduling Meetings
We may use third-party scheduling services such as Calendly to allow visitors to schedule consultations or meetings.
When you use a scheduling service, information such as your name, email address, selected meeting time, and answers to scheduling questions may be provided to that service and subsequently provided to us.
Scheduled meetings may also use Microsoft Teams or another online communications platform.
These third-party services process information according to their own privacy practices as well as any contractual arrangements applicable to our use of their services.
6. Service Providers
We use service providers to help us operate our website and business.
Depending on our systems and services in use, these providers may include organizations providing:
- website hosting and WordPress services;
- website forms and related functionality;
- email transmission and delivery;
- appointment scheduling;
- video conferencing and online meetings;
- information technology and cybersecurity services;
- data storage and backup; and
- website analytics or performance monitoring.
Examples of technology providers we may use include GoDaddy, WordPress, Calendly, Microsoft, and Brevo.
We provide service providers only with the information reasonably necessary for them to perform services on our behalf and expect personal information under our control to be handled using appropriate safeguards.
7. Information Outside Alberta or Canada
Some of our service providers may store, process, or access information outside Alberta or outside Canada.
As a result, personal information may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law-enforcement authorities, national-security authorities, or regulators in that jurisdiction where permitted by applicable law.
We use reasonable measures when selecting and working with service providers that handle personal information on our behalf.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files placed on a visitor’s device or browser. Cookies may be used for purposes such as:
- maintaining essential website functionality;
- remembering visitor preferences;
- improving website performance;
- maintaining website security;
- supporting third-party functionality; and
- understanding website usage where analytics services are enabled.
Some cookies may be necessary for the website to operate correctly. Other cookies may be associated with functionality provided by third parties.
You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.
Where applicable law requires additional consent for a particular technology or use of personal information, we will seek that consent.
9. Consent
We obtain consent for the collection, use, and disclosure of personal information where required by applicable privacy legislation.
The appropriate form of consent may depend on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.
You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services or respond to particular requests.
10. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information:
- to service providers acting on our behalf;
- where you have consented to the disclosure;
- where necessary to provide a service you have requested;
- where required or permitted by law;
- in connection with legal proceedings or regulatory requirements;
- where reasonably necessary to investigate fraud, cybersecurity incidents, or unlawful activity;
- where necessary to protect our rights, property, systems, employees, clients, or others; or
- as part of a proposed or completed business transaction, where permitted by law and subject to appropriate protections.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, contractual, operational, accounting, and regulatory requirements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When personal information is no longer reasonably required, we will dispose of it, anonymize it, or otherwise manage it in accordance with our information-retention practices and applicable law.
12. Safeguarding Personal Information
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control.
These measures are intended to protect personal information against risks such as unauthorized access, collection, use, disclosure, alteration, loss, destruction, or other misuse.
No Internet-based service or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect information, we cannot guarantee the absolute security of information transmitted electronically.
13. Privacy and Security Incidents
We maintain processes for responding to suspected or confirmed privacy and security incidents.
Where a breach involving personal information is subject to notification or reporting requirements under applicable privacy legislation, we will take the steps required by law, which may include notifying affected individuals and applicable privacy regulators.
14. Your Privacy Rights
Depending on applicable privacy legislation, you may have the right to:
- request access to personal information we hold about you;
- ask how your personal information has been used or disclosed;
- request correction of inaccurate or incomplete personal information;
- withdraw consent where processing is based on consent;
- make a complaint concerning our handling of your personal information; and
- exercise other rights available under applicable privacy legislation.
We may need to verify your identity before responding to a privacy request.
Certain exceptions permitted by law may limit our ability to provide access to particular information.
15. Privacy Officer
Tek Smart Inc. has designated responsibility for overseeing our privacy practices.
Questions, requests, concerns, or complaints regarding this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
Tek Smart Inc.
230, 1122 - 4th Street SW
Calgary, Alberta T2R 1M1
Email: Privacy@teksmart.ca
We will review and respond to privacy concerns in accordance with applicable law.
16. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of websites or services that we do not control. We encourage visitors to review the privacy policies of third parties before providing personal information to them.
17. Children’s Privacy
Our website and services are intended primarily for businesses and adult users and are not directed toward children.
We do not knowingly seek to collect personal information from children through our website. If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.
The current version will be published on our website with the date it was last updated.
Where required by applicable law, we will provide appropriate notice of material changes to this Privacy Policy.
19. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact:
Privacy Officer
Tek Smart Inc.
230, 1122 - 4th Street SW
Calgary, Alberta T2R 1M1
Email: Privacy@teksmart.ca